Last updated: September 2026
Welcome to LA FERME MONGRAIN. These Terms and Conditions govern your use of our website and the purchase of products through lafermemongrain.com.
By using our website or placing an order, you acknowledge that you have read and agree to these Terms and Conditions.
1. Business Information
The website is operated by:
LA FERME MONGRAIN
Legal name: J.P. MONGRAIN INC.
Business Number (BN): 895297703
Registry Number: 1564692
Address:
2935 Bd Perrot
Notre-Dame-de-l’Île-Perrot, QC J7W 2R9
Québec, Canada
Email: contact@lafermemongrain.com
Phone: +1 514 555-1235
2. Website Use
This website provides information about LA FERME MONGRAIN, its firewood products, ordering process and delivery services.
You agree to use the website lawfully and not to:
- use the website for fraudulent or unlawful purposes;
- interfere with the operation or security of the website;
- attempt to gain unauthorized access to the website or its systems;
- reproduce or misuse website content without authorization.
3. Products
LA FERME MONGRAIN offers firewood and related products through its website.
Product descriptions, photographs, dimensions, quantities, prices and availability are provided for information and purchasing purposes.
Because firewood is a natural product, variations in appearance, colour, texture, shape and size may occur.
We make reasonable efforts to ensure that product information displayed on the website is accurate and up to date.
4. Prices
All prices displayed on the website are in Canadian dollars (CAD) unless otherwise indicated.
Prices may be changed at any time without prior notice.
The price applicable to an order is the price displayed at the time the order is placed, subject to applicable taxes, delivery charges and any other applicable fees.
5. Placing an Order
Customers may place an order through the website when online ordering is available.
Before submitting an order, customers are responsible for reviewing:
- selected products;
- quantities;
- prices;
- delivery information;
- contact information;
- billing and delivery address.
Once an order has been submitted, the customer may receive an order confirmation.
An order is considered confirmed for processing once the required payment has been received and verified.
6. Payment
Payment is currently made by Interac e-Transfer.
Customers must follow the payment instructions provided by LA FERME MONGRAIN.
Orders will generally not be processed until the required payment has been received and confirmed.
For additional information, please refer to our Payment Terms page.
7. Shipping and Delivery
LA FERME MONGRAIN offers delivery across Canada for eligible orders.
The standard delivery fee is:
$57 CAD
Orders of $500 CAD or more qualify for free delivery.
The estimated delivery time is:
3–5 business days
Delivery times are estimates and may vary due to weather conditions, road conditions, carrier operations, order volumes, logistical circumstances or other factors beyond our reasonable control.
For complete information, please refer to our Shipping Options page.
8. Delivery Address
Customers are responsible for providing accurate and complete delivery information.
LA FERME MONGRAIN is not responsible for delays or additional costs resulting from incorrect, incomplete or inaccurate information provided by the customer.
Customers should ensure that the delivery location is reasonably accessible and suitable for receiving the order.
9. Order Cancellation
If you wish to cancel an order, please contact LA FERME MONGRAIN as soon as possible.
Cancellation requests are subject to the status of the order and applicable Québec and Canadian consumer protection legislation.
An order that has already been processed, prepared for delivery or delivered may be subject to additional conditions.
10. Returns and Refunds
Returns and refunds are handled in accordance with our applicable Return and Refund Policy and mandatory consumer protection rights.
Because firewood is a natural product and may be delivered specifically according to an order, certain conditions may apply.
Customers should contact us before returning any product.
Nothing in these Terms and Conditions is intended to limit any consumer rights that cannot legally be excluded under applicable law.
11. Damaged or Incorrect Orders
If your order arrives damaged, incomplete or different from what was ordered, please contact us as soon as possible.
Please provide:
- your order number;
- a description of the issue;
- photographs where appropriate.
We will review the situation and provide the applicable next steps.
12. Natural Characteristics of Firewood
Firewood is a natural product.
Variations in colour, texture, shape, bark, moisture content and appearance may occur from one piece of wood to another.
Such natural variations do not necessarily constitute a defect.
Product-specific characteristics will be indicated on the applicable product page when relevant.
13. Intellectual Property
All website content, including text, photographs, graphics, logos, designs and other materials, is owned by or licensed to LA FERME MONGRAIN unless otherwise indicated.
Content may not be reproduced, distributed, modified or commercially used without prior written authorization, except where permitted by law.
14. Website Availability
LA FERME MONGRAIN makes reasonable efforts to keep the website available and functioning properly.
However, temporary interruptions may occur due to maintenance, technical problems, hosting issues, network failures or other circumstances beyond our reasonable control.
We do not guarantee that the website will always be available, uninterrupted or error-free.
15. Limitation of Liability
To the extent permitted by applicable law, LA FERME MONGRAIN shall not be responsible for losses resulting from temporary website interruptions, technical issues or reliance on information that may have become outdated.
Nothing in these Terms and Conditions excludes or limits rights or protections that cannot legally be excluded under applicable Québec or Canadian law.
16. Privacy
Personal information collected through the website is handled in accordance with our Privacy Policy.
By using the website, customers acknowledge that they should review the Privacy Policy to understand how their personal information is collected, used and protected.
17. Third-Party Services
The website may use third-party services, including payment, hosting, delivery, analytics or other technical services.
Third-party services may have their own terms and privacy policies.
LA FERME MONGRAIN is not responsible for the independent policies or practices of third-party service providers.
18. Changes to These Terms
LA FERME MONGRAIN reserves the right to update these Terms and Conditions when necessary.
Updated terms will be published on this page with a revised “Last updated” date.
Customers should review the Terms and Conditions before placing an order.
19. Governing Law
These Terms and Conditions are governed by the applicable laws of Québec and Canada.
Any dispute shall be subject to the applicable jurisdiction and mandatory consumer protection rules.
Nothing in these Terms and Conditions is intended to deprive consumers of rights granted to them under applicable law.
20. Contact Information
For questions regarding these Terms and Conditions, orders or our services, please contact:
LA FERME MONGRAIN
J.P. MONGRAIN INC.
2935 Bd Perrot
Notre-Dame-de-l’Île-Perrot, QC J7W 2R9
Québec, Canada
Phone: +1 514 555-1235
Email: contact@lafermemongrain.com