At LA FERME MONGRAIN, we aim to provide a simple, secure and convenient payment process for our customers.
1. Accepted Payment Method
Currently, LA FERME MONGRAIN accepts payment by Interac e-Transfer.
When placing an order through our website, customers will receive the necessary instructions for completing their payment by Interac e-Transfer.
2. How Interac e-Transfer Works
After placing an order:
- Review your order details and confirm your purchase.
- Select Interac e-Transfer as the payment method, where available.
- Follow the payment instructions provided after the order is submitted.
- Send the exact amount indicated for your order using your Canadian online banking service.
- Your order will be processed once the payment has been received and confirmed.
Please ensure that the payment amount matches the total amount of your order.
3. Order Processing
An order is considered confirmed for processing once the required payment has been received and verified.
Orders may not be processed or shipped until payment has been successfully received.
The estimated delivery timeframe begins once the order has been confirmed for processing, subject to the applicable delivery conditions.
4. Payment Information
Customers are responsible for ensuring that the information used to complete their Interac e-Transfer is accurate.
Please carefully follow the payment instructions provided by LA FERME MONGRAIN.
Do not send payment to an email address or recipient that has not been provided through the official order or payment instructions.
5. Incorrect or Missing Payments
If the amount received does not correspond to the order total, or if payment cannot be identified or confirmed, order processing may be delayed.
If you experience any difficulty completing your payment, please contact us before sending another payment.
6. Order Cancellation
Cancellation requests are subject to the applicable Terms and Conditions and the rights provided under applicable Québec and Canadian law.
If an order has already been processed or delivered, additional conditions may apply.
7. Refunds
Where a refund is applicable, it will be handled in accordance with our Return and Refund Policy and applicable consumer protection legislation.
Where appropriate, refunds may be issued using the applicable payment method or another method agreed upon with the customer.
8. Payment Security
Customers should use their own secure Canadian online banking service when sending an Interac e-Transfer.
LA FERME MONGRAIN will never ask customers to disclose their online banking password, security questions, banking login credentials or other confidential banking information.
9. Contact Us
If you have questions regarding payment or your order, please contact:
LA FERME MONGRAIN
J.P. MONGRAIN INC.
2935 Bd Perrot
Notre-Dame-de-l’Île-de-l’Île-Perrot, QC J7W 2R9
Québec, Canada
Phone: +1 514 555-1235
Email: contact@lafermemongrain.com
Last updated: September 2026