At LA FERME MONGRAIN, we aim to provide a simple, clear and reliable delivery service for our customers across Canada.
1. Delivery Across Canada
We offer delivery across Canada for eligible orders.
A standard delivery fee of:
$57 CAD
applies to orders below the free-shipping threshold.
The applicable shipping fee is displayed during the checkout process before the order is confirmed.
2. Free Shipping
Free shipping on orders of $500 or more
Orders with a total value of $500 CAD or more qualify for free delivery.
The free-shipping threshold is calculated based on the eligible order value displayed at checkout.
3. Delivery Time
The estimated delivery time is:
3–5 business days
Delivery times are estimates and may vary depending on the destination, order volume, weather conditions, carrier operations and other circumstances beyond our reasonable control.
Business days are Monday through Friday, excluding statutory holidays.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Any additional costs or delays resulting from an incorrect, incomplete or inaccurate address may be the customer’s responsibility.
5. Delivery Conditions
Customers should ensure that the delivery location is reasonably accessible and suitable for receiving the ordered firewood.
Depending on the delivery location and circumstances, the carrier may require appropriate access to the property.
Customers should ensure that someone is available to receive the delivery when required.
6. Delays
While we make every reasonable effort to respect the estimated delivery timeframe, unforeseen circumstances may occasionally cause delays.
These may include:
- Severe weather conditions;
- Road conditions;
- Carrier delays;
- High order volumes;
- Operational or logistical issues;
- Circumstances beyond our reasonable control.
A delivery delay does not automatically constitute a cancellation of an order.
If a significant delay occurs, customers may contact us for additional information.
7. Delivery Tracking
Where tracking information is available, it may be provided to the customer by email or through the applicable order information.
Customers should check their email and order status for delivery updates.
8. Damaged or Missing Items
If an order appears damaged upon delivery or if part of an order is missing, please contact us as soon as possible.
Please provide your order number and, where applicable, photographs of the damaged products or packaging so that we can review the situation.
9. Contact Us
For questions regarding shipping or delivery, please contact:
LA FERME MONGRAIN
J.P. MONGRAIN INC.
2935 Bd Perrot
Notre-Dame-de-l’Île-de-Perrot, QC J7W 2R9
Québec, Canada
Phone: +1 514 555-1235
Email: contact@lafermemongrain.com
We will be happy to assist you with your delivery questions.
Last updated: September 2026